Shortstop
Internal tool - Crexi Product Ops

Every inbound request, routed to the right place.

Shortstop watches your Slack channels, classifies bug reports, feature requests, and questions, and files them in Jira - automatically.

Open dashboard

Instant triage

Mentions and DMs are classified in under 2 seconds using Claude.

Dedup & file

Searches for existing Jira tickets before creating new ones. No duplicate noise.

Closed loop

Replies to the Slack thread with the ticket link and status updates as it moves.